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View your profile information, change your password, manage devices, or manage account settings from the Settings screen.

To access settings, select the user profile icon and then select Settings.(Circle in the top right of the screen on a desktop computer).

 

 Changing user profile information

Use these instructions to change user profile address, email, and phone number in FNBSM Online.

  1. Select the user profile icon (Circle in the top right of the screen on a desktop computer).
  2. Select Settings, and then select Profile.
  3. Select a piece of information to change, and select Edit next to it.
    • Street address
    • Email
    • Phone numbers
  4. Make the changes desired, and then select Save.

 

 

 Profile photo

FNBSM Online users can use the Settings screen to add a profile photo and to see themselves in the app.

Adding or Changing the profile photo

  1. Select the user profile icon in the top right of the screen (Circle in the top right of the screen on a desktop computer)..
  2. Select Settings > Profile.
  3. Select the pencil icon next to the profile picture area.
    The default upload tool for the browser opens.
  4. Upload the desired image, and then use the Crop your photo screen to adjust the crop area.
  5. Select Save.

 

Changing the username

Use these instructions to change your username in FNBSM Online.

  1. Select the user profile icon in the top right of the screen. (Circle in the top right of the screen on a desktop computer).
  2. Select Settings, and then select Security.
  3. In the Username field, select Edit.
  4. Type your password in the password field, and then select Confirm password.
  5. Type the new name in the Username field, and then select Save.

 

  

Changing the account nickname

Use these instructions to change an account nickname in FNBSM Online.

  1. Select an account from the Accounts section on the dashboard.
  2. Select Settings.
  3. Next to the account name, select Rename.

    Rename account option in an account's Settings area.
  4. Type the new name, and then select Save.

 

 

Password options

Manage your password through FNBSM Online.

Edit your password from the Security section of the Settings screen.

Password requirements

 

Changing a password

Use these instructions to change a password in FNBSM Online.

  1. Select the end-user profile icon in the top right of the screen.
  2. Select Settings > Security.
  3. In the Password field, select Edit.

    The password Edit option in the Security section of Banno Online.
  4. Enter the existing password, and then enter a new password.
  5. Select Save.

 

 

 

Two-factor authentication

Two-factor authentication is an additional layer of security that FNBSM Online uses to keep your information safe.

When a user logs on to FNBSM Online for the first time, they set up two-factor authentication through a wizard that appears. They can also reset their two-factor authentication settings in the Security section of the Settings screen.

Resetting two-factor authentication

These instructions explain how to change the number associated with two-factor authentication in FNBSM Online.

  1. Select the end-user profile icon in the top right of the screen.
  2. Select Settings > Security.
  3. Beneath Two-factor authentication, select Reset.

    The two-factor authentication Reset option on the Security screen
  4. Enter the password for Banno Online, and then select Submit.
  5. Select Reset when the confirmation dialog appears.
  6. Change the number in the Phone field as needed.
  7. Enter the code sent through two-factor authentication, and then select Verify.
  8. Select the preferred method for receiving codes in the future, and then select Next.
    Note: The end user can get codes through a call, a text message, or through an authenticator app.
  9. Select OK.

 

Travel notices

You can use travel notices to share trip details, such as the location and travel dates.  Letting FNBSM know of your travels will help ensure uninterrupted use of your cards.

You can access travel notices from the Settings screen and the Ellipsis button ellipsis button in the Manage cards area of the dashboard.

Note: If a card with a travel notice on it becomes inactive, the travel notice stays in the list on the Travel notices screen, but the status updates. You cannot change the Destinations or Dates for inactive cards, but you can delete them.

Creating travel notices

  1. Select the end-user profile icon in the top right of the screen.
  2. Select Settings > Travel notices.
  3. Select Add travel notice.
  4. Enter the Destinations where you're traveling and the Dates for your trip.
  5. Select one or multiple cards.
  6. Select Save.
    Your travel notice is set.
    Multiple travel notices
You are sent an automated email notification for the travel notice.

Managing travel notices

  1. Select the user profile icon in the top right of the screen. (Circle in the top right of the screen on a desktop computer).
  2. Select Settings > Travel notices.
  3. Select Edit next to the desired travel notice.
  4. Choose a situation and follow the corresponding steps.
    Situation Steps
    Editing travel notices
    1. Modify the Destinations and Dates, as necessary.
    2. Select Save.
    Deleting travel notices
    1. Select Delete.

      The Delete travel notice dialog box appears.

    2. Select Yes.

      The deleted travel notice is removed from the Travel notices screen.

    Tip: To delete all travel notices, select Delete all from the Travel notices screen.

 

Device management

Devices that have been used to access FNBSM Online appear in the Devices section of the Security screen.

You can have your devices deauthorized for FNBSM Online use in two ways: You can perform a self-service action in the FNBSM Online, or you can contact us at 305-667-5511 and we can deauthorize the device for you.

If an you lose a device or if someone steals your credentials, you can deauthorize the compromised device from a separate, authorized device. The option to remove a device is available by selecting the end user's profile icon in FNBSM Online and then selecting Settings > Security.


Remove option underneath the device details for a device in the Recently used devices section

 

Managing devices from FNBSM Online

Use these instructions to view information or remove access for a device in FNBSM Online.

  1. Select the user's profile icon in FNBSM Online. (Circle in the top right of the screen on a desktop computer).
  2. Select Settings > Security.
  3. Choose a situation and follow the corresponding steps.
    Situation Steps
    View device information. Select An icon showing the letter "i" within a circle to view information such as device model, operating system, and app version.
    Remove a device's access to FNBSM Mobile to deauthorize and remove it from the list of devices. Select remove next to the appropriate device.

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