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Two-factor authentication

  • Updated

Two-factor authentication is an additional layer of security that FNBSM Online uses to keep your information safe.

When a user logs on to FNBSM Online for the first time, they set up two-factor authentication through a walk-through wizard that appears. They can also reset their two-factor authentication settings in the Security section of the Settings screen.

Resetting two-factor authentication

These instructions explain how to change the number associated with two-factor authentication in FNBSM Online.

  1. Select the end-user profile icon in the top right of the screen.
  2. Select Settings > Security.
  3. Beneath Two-factor authentication, select Reset.

    The two-factor authentication Reset option on the Security screen
  4. Enter the password for FNBSM Online, and then select Submit.
  5. Select Reset when the confirmation dialog appears.
  6. Change the number in the Phone field as needed.
  7. Enter the code sent through two-factor authentication, and then select Verify.
  8. Select the preferred method for receiving codes in the future, and then select Next.
    Note: Users can get codes through a call, a text message, or through an authenticator app (Authy) https://authy.com/download/.
  9. Select OK.

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